Portal Basics

What is the Patient Portal?

The Patient Portal is an online tool that offers you personalized access to portions of your medical and health summaries from visits at Fremont Health Medical Center. It enables you to securely use the Internet to help manage and receive information about your health care.

A few of the things you can do within the portal include:·      

  • View your health summary  
  • Access trusted health information resources
  • Schedule a mammogram

If I send a message to my doctor or nurse, when can I expect a reply?

The Fremont Health Medical Center portal should not be used to communicate with your physician or nurse.  If you have questions, please direct them to your provider’s office. 

Please contact your medical center if the situation requires immediate attention or dial 9-1-1 if it is an emergency.

 

Is there a fee to use Fremont Health’s patient portal?

The Patient Portal is a free service offered to all of our Patients.

 

What do I need to use the portal?

You need a personal email address and access to a computer connected to the Internet with an up-to-date browser such as Internet Explorer 8 or 9, Firefox, or Chrome.

 

What information is not available in The Patient Portal?

The information you view in Fremont Health’s patient portal is from visits you have had at Fremont Health.  You will not see information from visits at your doctor’s office(s).  Many physicians’ offices also have a patient portal where you can review information from office/clinic visits.   

What if I don’t have an email address?

You can still enroll in the portal by providing a cell phone (with area code) and the provider you use for cell service.   

How do I sign up?

The next time you are at Fremont Health Medical Center, our registration staff can help you enroll.  Otherwise, at the end of your visit, you will receive a PIN that you can use later at your own computer. This PIN will enable you to log in and create your own username and password.  You can access the patient portal by going to our website at FremontHealth.com.

 

What should I do if I lose my PIN or it expires before I have signed in?

You can call 844-4-FREMONT to request a new one and a new PIN will be e-mailed or postal mailed to you.  It’s important to note that the newest PIN will replace any unused code - the old one will no longer work.  PIN’s will automatically expire after 14 days.   

 

If I get a message saying my account is locked, what should I do?

Your account may be temporarily locked if you have exceeded the number of attempts to log in as defined by Fremont Health Medical Center. If this occurs, you may contact us at 844-4-FREMONT to have your record reset or the portal will automatically allow additional attempts after 30 minutes.

Is my health information in The Patient Portal secure?

  • We take great care to ensure your health information is private and secure.
  •  Your identity must be verified before you are given a personal identification number (PIN) to access to your medical health summary.
  •  Access to information is controlled through the secure PIN, personal username, and password. You control your own password, and the account cannot be accessed without that password. 
  • Unlike conventional email, all the patient portal messaging is done while you are securely logged on to the system.

 

Is my health information stored on the Internet?

No, patient information is not stored on the Internet. It is stored within a secure data center.

 

What if I forget my username or password to the patient portal?

The portal offers “Forgot Username” and “Forgot Password” links from the login page to assist users in remembering or resetting these values.

 

Do you have technical support for the patient portal?

Yes. For non-clinical questions or issues, you can click on the “Contact Us” link to request help from the portal login page or from inside the portal itself. You may also call 844-4-FREMONT.

 

If my question is urgent, will I get a quicker response by sending it through the patient portal?

No. Please do not send any urgent questions through the Portal. Either call your doctor’s office, the nearest emergency room, or call 9-1-1.